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Writer's pictureUdayan Salim Banerjee

Sales, Service & Marketing (Godrej & Boyce) - Managing Gen Z

The four-day workshop with a dynamic Gen Z group was an exhilarating experience—lively, fast-paced, and filled with boundless energy. It was the perfect blend of fun and focused learning.

 

Despite the generation gap (me being Gen X and them being Gen Z), the interactions were incredibly productive and enriching for both sides. They brought fresh, innovative ideas and perspectives to the table, while I shared traditional insights and viewpoints that helped them understand the dynamics of our generation (X & Y).

 

What started as a challenge quickly turned into one of the most rewarding experiences I’ve had. The session was insightful, meaningful, and full of humor, with both sides playfully poking fun at each other’s generational quirks. In the end, the exchange was not just about learning, but also about appreciating the strengths that each generation brings to the table.

 

Feeling nostalgic, hence sharing some quirky generational differences for your reading pleasure:

 

Gen X spent hours making photo albums; Gen Z spends hours deleting photos because ‘storage full.’

 

Gen X had ‘friends in real life.’ Gen Z has ‘followers.’

 

Gen Z posts their feelings on Twitter. Gen X bottles them up, takes a nap, and pretends everything’s fine.

 

Gen X: ‘I’ll call you.’ Gen Z: ‘Send me a voice memo, but like, keep it under 30 seconds.’

 

Gen Z is all about saving the environment—just after they order another delivery meal with three layers of plastic packaging. Meanwhile, Gen X reused the same lunchbox for 10 years.

 

Gen X – Ask nicely? Gen Z – prompt nicely?

 

Gen X spent hours playing outside. Gen Z spends hours watching people play outside on YouTube.

 

Gen Z uses the cloud to store everything. Gen X still has boxes labeled ‘important papers’ in the attic.

 

Gen Z’s idea of multitasking is having 10 tabs open. Gen X’s idea of multitasking was talking on the phone while untangling a cassette tape with a pencil.

 

Gen Z’s biggest worry is if their phone battery dies. Gen X’s biggest worry was remembering their home phone number when someone asked.

 

Gen Z has never seen a phone with a cord. Gen X spent half their life untangling one.

 

Gen Z says, ‘Just Google it.’ Gen X had to actually visit the library to read books made of paper.

 

Gen X had to write letters to communicate. Gen Z writes a tweet and then checks back 50 times to see if anyone liked it.

 

Gen X had to wait all week for their favourite TV show. Gen Z gets mad if the next episode doesn’t auto play in 5 seconds.

 



Advanced Sales, Service & Marketing Workshop for Graduate Engineer Trainees (GETYs) of Godrej & Boyce Mfg. Co. Ltd. (Godrej Enterprises Group), Mumbai.

 


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