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Empathy With Customers (B2) - Western Railway
Enclosed is a list of some of the World’s Most Underappreciated Jobs: Librarians Shop Assistants Nursing Assistants Sanitation...
Udayan Salim Banerjee
Oct 31, 20242 min read
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Empathy With Customers (B1) - Western Railway
Do you deal with customers who: 1. Verbally abuse you 2. Physically confront or harm you 3. Bite you (yes, you read that...
Udayan Salim Banerjee
Oct 30, 20242 min read
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Leadership (Roop AFL) - Managing Generation Z
The new kids on the block (Gen Z) believe in keeping it real with authenticity, inclusivity and autonomy. They champion transparent...
Udayan Salim Banerjee
Oct 26, 20242 min read
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Leadership (Jagsonpal) - Exists Within Each Of us
3 days of deep conversations, insightful discussions, and lively debates on what truly defines leadership. Leadership isn’t defined by...
Udayan Salim Banerjee
Oct 24, 20242 min read
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Udayan Salim Banerjee
Oct 22, 20240 min read
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Udayan Salim Banerjee
Oct 22, 20240 min read
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Key Account Management (Godrej & Boyce) - Building Rapport
The Question – How do effective Sales Leaders build rapport with their teams & clients? The Answer – Building rapport is the essential...
Udayan Salim Banerjee
Oct 22, 20241 min read
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Effective Communication (Jaguar Land Rover)- Empathy & Understanding
What a wonderful experience!! The group was lively, enthusiastic and actively engaged. They showed remarkable understanding, were...
Udayan Salim Banerjee
Oct 16, 20242 min read
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Leadership (Jagsonpal) : Myths & Misconceptions - 2
3 days of intense conversations, discussions & debates on Leadership with Jagsonpal’s Senior Sales Team. True to their nature as...
Udayan Salim Banerjee
Oct 9, 20242 min read
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Importance of Energisers - Energise or Jeopardise
There was a time when, as a rookie trainer, I used energisers rather sparingly during my sessions. Primarily because I underestimated the...
Udayan Salim Banerjee
Oct 7, 20241 min read
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Udayan Salim Banerjee
Oct 4, 20240 min read
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Leadership (Shalimar Paints): Myths and Misconceptions -1
Thoroughly enjoyed engaging with the Senior Sales Management Team of Shalimar Paints. Their commitment to learning and openness to new...
Udayan Salim Banerjee
Oct 2, 20242 min read
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Udayan Salim Banerjee
Oct 1, 20240 min read
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Testimonial- Leadership (Jagsonpal Pharma)
Feedback from Mr. Sudeep Paul, Business Head of three divisions at Jagsonpal Pharmaceuticals Ltd. , regarding the Situational Leadership...
Udayan Salim Banerjee
Oct 1, 20241 min read
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Udayan Salim Banerjee
Oct 1, 20240 min read
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Effective Communication (Jaguar Land Rover) - Working Together
If you’re a learner and you know it, ask questions – ASK! ASK! If you’re a learner and you know it, ask questions – ASK! ASK! If you’re a...
Udayan Salim Banerjee
Oct 1, 20242 min read
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Sales, Service & Marketing (Godrej & Boyce) - Brick Through The Window
The young are on the go. And they want to go fast. Sometimes a bit too fast for their own good. These reminds me of a story which every...
Udayan Salim Banerjee
Oct 1, 20242 min read
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Effective Communication (Hindalco, Belgavi) - WHY?
We should communicate more often and more clearly. Let me highlight this with a humorous story by Idries Shah (Tales of the Dervishes)...
Udayan Salim Banerjee
Oct 1, 20242 min read
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Leadership (Shalimar Paints) - Influencing Story
The Question - How can leaders successfully influence their team members to do what is necessary? The Answer – Lies in this popular story...
Udayan Salim Banerjee
Oct 1, 20242 min read
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Accountability & Ownership (Roop Automotives) - Take Command Of Your Ship
I read a very interesting story on ownership which I would like to share here. Story is by Miguel Lavigne and is taken from...
Udayan Salim Banerjee
Oct 1, 20242 min read
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