As an art, it’s about creativity, storytelling, and connecting emotionally to engage and inspire. As a science, it’s grounded in data,...

The Question – How do effective Sales Leaders build rapport with their teams & clients?   The Answer – Building rapport is the essential...

Do sales professionals have high emotional intelligence?   Given that they deal with different types of customers - silent, loud,...

Consultative Selling Workshops for Hindware (Gurgaon, Bengaluru, Mumbai) .  Every leader managing a sales team must delegate.  Delegation...

During a workshop on Selling Skills a participant came up to me wanting to know how he could "get better at his job." He had been in...

I delivered a one-day session on Customer Service was attended by over 70 Service Technicians of the Security Solutions Division of...

When Henry Ford said - "If you always do what you've always done, you'll always get what you've always got" - he was implying that to...

I remember the sage advise I received from the late Mr. Akhil Marfatia (ex-MD, Eureka Forbes Limited) as a sales rookie. He said,...