#growthmindset

Situational Leadership (Jagsonpal) - Leadership is Behaviour

Dec 52 min read

Situational Leadership (Jagsonpal) - Leadership is Behaviour

Over the course of three days, we engaged in thought-provoking conversations, discussions, and spirited debates on the complexities and...

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Sales Leadership (Jagsonpal) - Choices We Make

Udayan Salim Banerjee

Dec 42 min read

Sales Leadership (Jagsonpal) - Choices We Make

Another 3 days of deep conversations, insightful discussions, and lively debates on the importance and challenges of leadership. ...

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Empathy With Customers (B1) - Western Railway

Udayan Salim Banerjee

Oct 302 min read

Empathy With Customers (B1) - Western Railway

Do you deal with customers who: 1. Verbally abuse you 2. Physically confront or harm you 3. Bite you (yes, you read that...

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Consultative Selling (Reliance Nippon) - Handling Customer Rejections (NOs)

Udayan Salim Banerjee

Sep 262 min read

Consultative Selling (Reliance Nippon) - Handling Customer Rejections (NOs)

One honest confession I have heard on numerous occasions in my sales workshops is – ‘Even after so many years, I still find it difficult...

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Consultative Selling (Godfrey Phillips India) - Burning Bridges With Customers

Udayan Salim Banerjee

Jun 202 min read

Consultative Selling (Godfrey Phillips India) - Burning Bridges With Customers

One participant during a workshop shared his big learning in sales – ‘never burn your bridges with customers because you don’t know when...

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Attitudinal Enhancement (Adani Agri Logistics) - Laugh & Learn

Udayan Salim Banerjee

Jun 132 min read

Attitudinal Enhancement (Adani Agri Logistics) - Laugh & Learn

Humour is fun, and a great source of learning too. See for yourself. A lady was walking down the road with a dog. A man approached...

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Customer Orientation (Becton Dickinson) - The 99 Club.

Udayan Salim Banerjee

Jun 62 min read

Customer Orientation (Becton Dickinson) - The 99 Club.

It’s important to find new customers, but equally crucial to retain existing ones. The longer your customer remains connected with you,...

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Success Story (Honda India Power Products) - The Human Statue

Udayan Salim Banerjee

Apr 112 min read

Success Story (Honda India Power Products) - The Human Statue

Remember ‘Statue!’, the game we played as kids. We said ‘Statue!’ and our friends had to be absolutely motionless. Only when we said...

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Strategic Thinking (Godfrey Phillips India) - Why We Play Small

Udayan Salim Banerjee

Mar 251 min read

Strategic Thinking (Godfrey Phillips India) - Why We Play Small

Strategic Thinking Workshop for Area Managers (AM) of Godfrey Phillips India Limited (GPI) at Mumbai. Off the many discussions on the...

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Emotional Intelligence - Conquer Your Enemies.

Udayan Salim Banerjee

Mar 251 min read

Emotional Intelligence - Conquer Your Enemies.

IF, in the midst of a raging war, enemies can set aside their enmity, put away their guns and stop firing rockets at each other, all in...

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Personal Effectiveness - Perceptions, Reality And 5 Ways To Take Feedback

Udayan Salim Banerjee

Feb 292 min read

Personal Effectiveness - Perceptions, Reality And 5 Ways To Take Feedback

Remember the 5 blind men who went into the forest and bumped into an elephant. When they shared their encounter with each other, they...

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Interpersonal Skills - Understanding Perspectives

Udayan Salim Banerjee

Feb 261 min read

Interpersonal Skills - Understanding Perspectives

This is hair. Anything else you see is your perspective. Is your perspective incorrect? No. Given our diverse 3Es (education, environment...

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Personal Effectiveness - 5As To Manage Failures

Udayan Salim Banerjee

Feb 161 min read

Personal Effectiveness - 5As To Manage Failures

1. ANTICIPATE - nobody is so perfect that they don't fail. In fact, success stories are built on failures, so the sensible approach is to...

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Interpersonal Skills - 6 Ways To Show People You Care

Udayan Salim Banerjee

Feb 151 min read

Interpersonal Skills - 6 Ways To Show People You Care

1. Make eye contact when you greet. Greeting without eye contact is just a formality whereas with eye contact it shows you care and that...

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Growth Mindset (Godrej & Boyce) - Mistakes Are Stepping Stones To Success

Udayan Salim Banerjee

Feb 152 min read

Growth Mindset (Godrej & Boyce) - Mistakes Are Stepping Stones To Success

You 're young, you're inexperienced, you're enthusiastic and you're new to the corporate world. You will make mistakes. But that doesn't...

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Interpersonal Skills (Hindustan Unilever) - Water Bearer Story

Udayan Salim Banerjee

Feb 152 min read

Interpersonal Skills (Hindustan Unilever) - Water Bearer Story

In China there was a water bearer who had two large pots, each hung on the ends of a pole which he carried across his neck. One of the...

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Udayan Salim Banerjee

Feb 152 min read

Problem Solving - The 7 Step Process

This could be not because the process is faulty, but its implementation is. For even a well structured process can only deliver desired...

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Growth Mindset (Godrej & Boyce)- What Henry Ford Says

Udayan Salim Banerjee

Feb 151 min read

Growth Mindset (Godrej & Boyce)- What Henry Ford Says

When Henry Ford said - "If you always do what you've always done, you'll always get what you've always got" - he was implying that to...

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