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Consultative Selling (Reliance Nippon) - Handling Customer Rejections (NOs)
One honest confession I have heard on numerous occasions in my sales workshops is – ‘Even after so many years, I still find it difficult...
Udayan Salim Banerjee
Sep 26, 20242 min read
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Consultative Selling (Godrej & Boyce) - Emotional Intelligence
Do sales professionals have high emotional intelligence? Given that they deal with different types of customers - silent, loud,...
Udayan Salim Banerjee
May 8, 20242 min read
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Emotional Intelligence - Conquer Your Enemies.
IF, in the midst of a raging war, enemies can set aside their enmity, put away their guns and stop firing rockets at each other, all in...
Udayan Salim Banerjee
Mar 25, 20241 min read
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Interpersonal Skills (Hindustan Unilever) - Water Bearer Story
In China there was a water bearer who had two large pots, each hung on the ends of a pole which he carried across his neck. One of the...
Udayan Salim Banerjee
Feb 15, 20242 min read
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